Support Center · We reply within 12–18 hours

How Can We Help You?

Stuck on something? Found a bug? Have a feature idea? Reach us at info@nexinfotech.com or raise a ticket below — every request gets a real, human response within 12–18 hours.

Raise a Ticket Email Us Directly
12–18h Avg. Response
24×7 Ticket Acceptance
100% Free for All Plans
Email Us

info@nexinfotech.com
Best for detailed issues — attach screenshots and invoice PDFs directly.

SLA
12–18 Hour Guarantee

Every ticket is read and answered by a human within 12–18 hours, including weekends. No auto-replies, no black holes.

01
Raise a Ticket

Tell Us What Happened

Fill the form below — it lands directly in our support inbox (info@nexinfotech.com) and we'll get back to you within 12–18 hours.

Average response time: 12–18 hours. Please use the email address registered with your invo account so we can locate your account faster.
Responds in 12–18h · info@nexinfotech.com
02
The Process

What Happens After You Hit Send?

Simple, transparent, and fast — here's exactly how your ticket is handled.

1 Step 01
Ticket Received

Your request lands in our support inbox instantly and is assigned to the next available specialist — usually within the first hour.

2 Step 02
We Investigate

A real human reviews your issue, reproduces it if needed, and checks your account context — no copy-paste replies.

3 Step 03
Response in 12–18h

You get a detailed reply — fix, workaround, or follow-up question — at the email you contacted us from, within 12–18 hours.

03
Quick Answers

Before You Write — Quick Answers

The most common support questions, answered instantly.

Q.01
How quickly will I get a response from invo support?
We respond to every support request within 12–18 hours. Tickets submitted on weekends and holidays are answered in the same window — no exceptions.
Q.02
What should I include in my support request?
For the fastest resolution, include your registered email address, a clear subject, steps to reproduce the issue if it's a bug, and screenshots if relevant. For billing questions, mention the invoice number.
Q.03
Is support available on the free plan?
Yes. Every invo user — free or paid — gets the same 12–18 hour response guarantee. We believe professional support should be accessible to everyone.
Q.04
Can invo help me with GST filing?
We help with everything inside invo — creating GST-compliant invoices, tax calculations, PDFs, and account issues. For filing GST returns, please consult your CA or tax practitioner; our invoices are designed to make that process easy.
Back to Work

Issue Sorted? Keep Invoicing.

Head back to your dashboard and create your next GST-compliant invoice in under two minutes.

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